General
4Tk Gaming runs a live stock system which is both linked in-store and online to give us the most accurate up to date stock on hand quantities. This means if you add an item to your basket then we have it in stock, not on order but actually in stock ready to go.
Delivery times
All internet orders placed during the working week Mon-Fri, up to 3pm are shipped the same day, using the delivery method chosen. This however does exclude any MAD Gaming Terrain orders which could be up to a week longer.
Delivery Types
4Tk Gaming keeps delivery simple by offering a standard 1st Class postage on all web orders. Most orders are sent out via first class and should take 1-2 working days from day of dispatch. Heavier orders however could be sent via courier and could take 1-3 working days. Please note however that actual delivery times are out of our control and may at times (especially during peak times, eg up to Christmas and Black Friday's) be later than stated above, although this should only be in rare circumstances.
NEXT DAY Delivery
Next day delivery is only available to orders placed before 11am and excludes any Aerosol Cans and MAD Gaming Terrain orders.
FREE Delivery
FREE Delivery is only available on UK orders only
*Most orders (Not all) over £90 will have the defaulted FREE delivery option available at the point of purchase. Typically FREE shipping will take longer than usual, up to 5 working days although generally it will be less. FREE shipping in most cases will use the cheapest method of shipping available to us and is chosen at the discretion of 4Tk Gaming, there will be no added options or service to this method of postage.
*The FREE shipping option does NOT apply to all our items over £85, Bulky, special delivery or low margin items may be excluded
Pre Orders
If any of your order contains any Pre-orders items then all your items will not be sent until your pre-order item/items arrive and are officially able to be released.
Out of Stocks
Occasionally stock quantities are incorrect and you may find that the system has allowed you to purchase something we no longer have in stock. If this is the case we will contact you as soon as we can and either offer an exchange or a refund for the item.
Disclaimer
Whilst we do our best to maintain an accurate system, occasionally it can be wrong, especially with older products but if this is the case you will be contacted and an option given which will include either a full or partial refund.
None of the above effects your statuary rights
International orders
Currently ONLY Available on MAD Gaming Terrain products
Postage is calculated on weight and sent via courier which will take 3-7 working days for most of Europe and up to 15 working days for everywhere else although it generally is quicker. These days are calculated based on the day your order is dispatched which can be up to a 3 working days after you have placed your order, although again it should generally be quicker.
Customs
Unfortunately for International customers we are unaware of what any custom costs will be, this would be the responsibility of the individual as well as paying any additional fee's that may be needed.