Focus On Zone
Focus On Zone
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Geared for Gaming
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FAQs

We are a small team of Individuals who have been gaming between us a fare number of years and have decided to share our experiences with you, people with the same passion for this great game.

Who are we

Nothing scary, for you anyway. We aim to create the biggest unofficial 40k Web site bringing together gaming & modeling techniques to help develop your gaming experience.

What are we trying to achieve

Yes you can, we may be new but the experience within the team should suggest that we are serious about our business and our reputation. It is only on a great reputation that we will be able to grow and maintain our business. We are here to offer you a great shopping experience

Can I trust you

Not to worry, we will try & make things as simple as possible for you & if you have any questions please don’t hesitate in sending us an E-mail & we will respond within 48Hrs.

I have never used you before

We are not greedy, yes we want to make money but it is more important to give you our best deals rather than making as much as we can get away with. We work on lower margins which means we make less money which allows us to pass these savings to you.

Why are you so cheap
General FAQs
Shopping

Simple, browse the shopping link on the main page, see something you like add it to your basket & carry on shopping. Once you are done shopping follow the link to the basket where you are able to pay on a secure line for your goods.

How do I shop

Once your payment has cleared an E-mail is generated & sent to you confirming your purchase. It is then picked, packaged and dispatched on the next available collection day*. There are three collection days throughout the working week.

* delivery method chosen can effect delivery times

 

What happens when I have paid for my items
Is paying for the goods safe

Yes perfectly safe. The 4Tk web site connects to a secure site where the transaction is completed.

Delivery
How long does it take
What are the delivery charges
Are there any other charges
What if my items do not arrive
What if my items arrive damaged
What if my items are not what I ordered

This depends on the delivery service you have chosen during the payment process. Check out the charges below

 

At 4Tk Gaming we aim to provide you the customer with the best possible deals & the postage costs are no exception.

 

Please use the link for further details & costing
 

 

Other than the purchase price & delivery, no there is not. Everything you are charged for will be clear & viewable before you commit & finalize any transaction.

 

Firstly give the goods ample time to arrive, depending on delivery option up to 14 working days from the time of placing the order. If you still do not receive the goods contact us by E-mail or alternatively call us & we will endeavour to track the problem & resolve as soon as possible.

 

No problem, let us know as soon as you receive the goods & we will get them replaced. This does mean however you will need to send them back to us by second class mail. We will refund the delivery charge & dispatch the goods when the item arrives back with us

 

Again no problem, let us know as soon as possible & we will dispatch the correct goods. The items will need to be sent back to us before the goods are re dispatched. If the error is our’s then the return postage recorded only will be refunded.

 

Nothing spectacular. We just want to have the biggest gaming community on the web as well as being the

number 1 web site for Sci-fi Tabletop gaming in the UK.

 

What are we trying to achieve
Contacting Us

Please use the contact page to contact any persons with in the organization. Responses are mailed daily, but please allow 48hrs.